Document
Lead time & shipping
Effective 17 September 2026. Applies to every restock dispatched from this date. Words such as studio, restock, material and lot are defined in section 1 of the Terms of supply.
In brief
- We ship to the United States, Canada and sixteen European countries, from the United States.
- A restock confirmed before 2:00 pm Eastern on a business day is dispatched the same day.
- United States: Standard $8.00 (free from $70.00), Express $15.00. Canada and Europe: flat rates in section 3; import duties and taxes are paid by the studio on delivery.
- Every restock is tracked. Check seals and lot numbers on arrival and report a problem within 7 days.
1. Where we ship
Every restock is dispatched from the United States to one of three regions:
- United States · the fifty states, the District of Columbia, Puerto Rico and the other US territories, and military addresses (APO, FPO, DPO) where the carrier accepts them.
- Canada · every province and territory.
- Europe · Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
Prices are shown in the currency of your region: US dollars, Canadian dollars or euros. Choose your country in the footer, or let checkout set it from your delivery address. Other countries open as our systems open; if your studio is elsewhere, write to us.
One exception: the lithium cell (BK-M-BAT) ships within the United States only, because carriers restrict lithium batteries in international post. Its spec sheet says so, and checkout offers it only to US addresses.
Restocks are meant for studio premises. A restock may go to another address only if that address is on the studio profile, and the studio remains responsible for it as if it had been delivered to the premises.
2. Lead time and cut-off
Business days are Monday to Friday, excluding US federal holidays.
- A restock confirmed before 2:00 pm Eastern Time on a business day is dispatched the same day.
- A restock confirmed after 2:00 pm, or on a weekend or holiday, is dispatched the next business day.
- A material whose spec sheet shows a longer lead time, for example a machine assembled to order or a material on back-order, follows the lead time on its spec sheet. If one line of a restock has a longer lead time, we tell you before we confirm the restock and offer to split it.
Dispatched means the carrier has collected the parcel. Transit time is counted from the next carrier day.
3. Services and rates
Rates are flat per restock, whatever its weight, set in US dollars and shown in your region's currency at checkout. Free Standard shipping applies to the value of the materials before tax.
United States
| Service | Transit | Cost per restock |
|---|---|---|
| Standard | 2–5 business days | $8.00 · free from $70.00 |
| Express | 1–2 business days | $15.00 |
Canada
| Service | Transit | Cost per restock |
|---|---|---|
| Standard | 4–8 business days | $25.00 · free from $250.00 |
| Express | 2–3 business days | $45.00 |
Europe
| Service | Transit | Cost per restock |
|---|---|---|
| Standard | 6–12 business days | $45.00 · free from $400.00 |
| Express | 3–5 business days | $75.00 |
The services available for your address, and their cost, are shown at checkout before you confirm. Transit times are the carrier's estimates, counted from the day after dispatch; they are not guaranteed. Alaska, Hawaii, the US territories, military addresses, islands and remote areas may take longer, and an international parcel can spend one to three extra days in customs.
4. Packaging and the dispatch note
Materials ship in their original manufacturer boxes, seals intact, inside an outer carton. The carton holds the dispatch note: it lists every material, its quantity and the lot number of every box in the parcel. Keep it. It is the document a return, a defect report or a recall starts from.
5. Tracking and delivery
- Every restock ships with tracking. The tracking link is in your dispatch email and on the restock in your studio account.
- Delivery is to the address on the restock. Carriers may leave a parcel without a signature. If your premises need a signature or a delivery window, say so in the order notes; we pass it to the carrier where the service allows.
- If tracking shows "delivered" and the parcel cannot be found, check with reception, neighbouring units and the carrier's delivery photo, then write to us within 3 business days so that we can open a claim with the carrier.
6. Addresses and failed deliveries
- Restocks ship to the delivery address on the studio profile, or the one given at checkout. Check it before confirming.
- An address may be changed by email until the restock is dispatched. After dispatch, a change depends on the carrier and may carry the carrier's fee.
- A restock that comes back to us because the address was wrong, incomplete or refused, or because delivery failed after the carrier's attempts, is re-dispatched at the studio's cost or, at the studio's choice, refunded less the outbound shipping.
7. On arrival
Within 7 days of delivery, and before any material goes into use:
- Check the outer carton for damage. Photograph any damage before opening it.
- Check every box: seal intact, no crushing or moisture, expiry date in the future.
- Check the lot number on each box against the dispatch note.
Report damage, a broken seal, a wrong material or a lot mismatch within 7 days of delivery, with the restock number, the lot numbers and photos. Do not use a unit that fails any check. The Returns & recalls policy explains what happens next.
8. Risk and title
Risk of loss or damage passes to the studio when the carrier delivers to the address on the restock. Loss or damage in transit is therefore our responsibility, handled under section 7. Title, meaning ownership, passes when the restock is paid in full.
9. Duties and taxes
United States. No duties apply. Sales tax, where we are required to collect it, is calculated at checkout on the materials and, where the delivery state taxes it, on the shipping charge.
Canada and Europe. International restocks are shipped Delivered at Place (DAP): the price of the materials and the shipping charge cover transport to your door, not the import charges. Import duties, import VAT or GST/HST, and any brokerage fee the carrier charges for customs clearance are assessed by your customs authority and collected by the carrier before or on delivery. They are paid by the studio and are not included in our prices. We do not charge your local VAT at checkout. As a business buyer you can usually reclaim import VAT; keep the carrier's customs invoice. Every international parcel carries a commercial invoice with the value, the tariff codes and the lot numbers.
A parcel refused because import charges were not paid is treated as a failed delivery under section 6.
Related documents
- Terms of supply · the agreement every restock is placed under.
- Returns & recalls · what may come back, and how.
- Privacy · what carriers receive about you.
- Contact · how to reach us and what to include.
Contact
BlackKoi Supply
contact@blackkoisupply.com
Monday to Friday, 9:00–17:00 Eastern Time