Questions

Short answers. The documents they point to carry the detail and are the ones that bind.

Who can order

Any professional studio in the United States, Canada or Europe. Prices are on every spec sheet and checkout is open: no request, no wait. Sign in by a code sent to your email, or check out as a guest.

How sign-in works

By a one-time code sent to the studio's email. There are no passwords.

Why verify a studio

Verification is optional. It marks the studio as a verified trade account: when studio pricing and terms open, they open for verified studios. A person checks the studio; it takes a few working days. Start on Verify your studio.

Lead time and delivery

Cut-off, services, rates and what to check on arrival are in Lead time & shipping. Everything dispatches from the United States to the US, Canada and Europe; prices show in USD, CAD or EUR.

First production lots

A material marked as a first production lot ships in the week shown on its spec sheet, and that week appears only once the supplier has confirmed it. No date, no promise.

Lots and sterilisation

Lot number and sterilisation date are recorded per box when a lot arrives, and the spec sheet shows them once we have them. Keep the box until the material is used: a return or a recall is matched by lot.

Returns

Windows, credits, defects and the recall procedure are in Returns & recalls. A defect, a broken seal or a safety concern goes ahead of everything else.

Why no ink

Under MoCRA, the name on an ink label is the responsible person for registration, safety substantiation and adverse event reporting. We won't put ours there until we can carry it. Until then, buy ink from the brands that already do.

Why the battery stays in the United States

A lithium cell crosses borders with transport paperwork we don't hold yet. Until we do, the wireless battery ships within the United States only; everything else ships to Canada and Europe as well.

The Engine

It lives on the Studio page and starts with your first restock. Until the third restock of a material it works from your week and our estimates, marked as estimates; from the third, from your own restocks. It proposes a restock and fills the cart when you ask; it never orders.

Something else

Email contact@blackkoisupply.com, Monday to Friday, 9:00–17:00 ET.